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Sustainability of the System for Electronic Public Service Delivery

Sustainability of the System for Electronic Public Service Delivery at the state and municipal levels in Russia is one of an acute problem that has not been solved so far. Although it is extremely important and affects the relationship between the state and the public, because it is the provision of public services, which causes the direct interaction of the population and the authorities. It also gives the possibility, to assess the quality of such interaction in real life and in real time. The quality of services and the possibility of their continuous provision are the main challenges strictly which require relevant sustainability of the e-Government reflecting the changes in legislation and administrative procedures.

 

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